Fully booked for package tours in August. Jungle trekking is still possible!

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Few spots left for our 8 day group tour from 11 Feb! More Info

FAQ Tours

Package Holidays in Sumatra

When is the best season to visit Sumatra?
Sumatra can be enjoyed all year round, but our high season is from May through to September. November until February is considered the wet season and while we still trek during this time, there is a higher chance of rain.

Sumatra has mostly tropical climate – hot and humid. In North Sumatra the dry season lasts from April to September and comes with sunny days. The rainy season does’t mean it’s raining all day like in other palces in South East Asia. It is just more likely to rain, but mostly in the afternoon. Especially here in Bukit Lawang next to the rain forest rain is always possible. Temperatures are around 30 °C year round. In the jungle, especially after the rain, the temperature can drop to 20 °C at night. So when you visit Bukit Lawang be prepared for every occasion. See our list on what to bring.

Please see: How to get to Sumatra

Yes of course. We can recommend many guesthouses and hotels around Bukit Lawang suiting every budget. Read also: Accommodation in Bukit Lawang

If we organise a complete package tour through Sumatra for you, transport (private driver), accommodation and activities are included, depending on agreement. Please have a look at our detailed offer.
Of course. No matter what your wishes and requirements for your Sumatra tours are, let us know and we will organize it for you.

We strongly advise not to do so. The traffic is very chaotic and the roads are bad. It is very convenient on Sumatra to hire a private driver for certain routes or a number of days. Especially if you are travelling as a couple or in a group, the cost per person is very reasonable. We are happy to organize a private driver on Sumatra for you. Please do not hesitate to contact us.

Read also: Traveing by rental car through Sumatra – Yes or No?

We are prepared for minor sicknesses and injuries (stomach pain, rashes, scratches, bee stings…). The next doctor is around 5 km outside of Bukit Lawang and can handle fevers and infections. for severe sicknesses or injuries you will need to go to the hospital in Medan. We highly recommend a travel health insurance which covers hospital fees.
If you would like to book round trips, accommodation, transport or activities on Sumatra, please fill out this form and we will be in touch shortly.

We recommend that you book at least one month in advance so that we can prepare everything. However, we do our best to accept enquiries at short notice. Simply contact us.

Deposit
A deposit of 30% of the total price is required to confirm the booking. We need this deposit as we have to pay hotels or services in advance in order to secure the booking. The deposit must be paid via bank transfer to a EU, GB or US bank account or Paypal (+5% surcharge). You will receive an invoice.

Booking confirmation and outstanding payment
Once the deposit has been received, we will send you a booking confirmation and the updated itinerary. For the final payment, unless stated otherwise, you will receive another invoice 4 weeks prior to travel.

Please see our terms.

Please see our terms.
That depends. We always try to cater your needs. However, the closer to the original date, the harder it may get to be able to change the dates. Please let us know as far in advance as possible. Please keep in mind, that a change of dates may result in higher prices due to possible holidays or season changes.
Please let us know immediately. We try to do our best and chage your trip. However, the closer to the original date, the harder it may get to be able to change the dates. Please let us know as far in advance as possible. Please keep in mind, that a change of dates may result in higher prices due to possible holidays or season changes.

Basically, we are just as spontaneous as you are. Therefore, we will do our best to coordinate your changes of plans. Please note, however, that hotels and tours that have already been booked might charge cancellation fees. However, we will inform you in any case and coordinate everything with you.

Je nach Region gibt es immer wieder Ausbrüche von verschiedenen Erregern. Deshalb sollten Sie sich immer informieren, welche Impfungen vom Auswärtigen Amt oder Tropeninstitut gerade empfohlen werden.
There is no destination without problems. Therefore, it is advisable to keep an open eye on the road in Sumatra. Flight delays and cancellations due to volcanic eruptions can be a problem, but are rare. If you take basic precautions and use common sense when travelling, all should be well.

Credit cards are not very common in Sumatra. At most, larger hotels in Medan and other major cities accept credit cards. Otherwise, cash is preferred. However, you can also withdraw cash at several ATMs. You should do this especially on the way to Bukit Lawang, because there is no ATM there.

Tipping is not very common in Sumatra. You may get a confused look from the waiter if you give more than you have to. Nevertheless, the locals are always happy to receive tips. 10% at meals is ok. For tips to drivers and guides, it can be more if you were satisfied.
In Indonesia, there are type F sockets (Schuko socket). Type C and E also fit.

No, please book your flight yourself. Your tour with us starts whenever you wish and is not bound to a flight ticket. However, we will be happy to give you non-binding tips for cheap and quality airlines and offers.

For questions please contact us

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We started as a tour operator not only because we love the island and the nature, but also to connect and help the locals. We work with a selected bunch of locals for trekking, transport an guiding and also help local NGOs. More about us

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